Patients are welcome to discuss any problems or issues with the services, including Staff and Doctors, with the Practice Manager or the Doctor.

Any complaints should be directed to the Practice Manager, Pauline Clelland, either by telephone or in writing. However if you are not satisfied with the outcome of your complaint and wish to take it further, please ask at Reception for the Complaint leaflet which lists other complaint organisations contact details.

Or by contacting:

PALS (Patient Advice & Liaison Service)
Queen Elizabeth Hospital – Tel No: 020 8836 4592
Lewisham Hospital – Tel No: 020 8333 3355

Healthwatch Greenwich
Tel No: 020 8305 5008

Tel No: 020 3553 5960

NHS England
Address: PO Box 16738, Redditch, B97 9PT

Greenwich Clinical Commissioning Group (CCG)
Tel No: 020 3049 9000

Tel No: 0345 015 4033

Please find information of how to complain in detail here.

How to complain document

If you have a complaint document

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